Effective Date: July 21, 2026
Entity: First Coast Pro Clean LLC (“Company”, “we”, “us”, or “our”)
Website: https://firstcoastproclean.com
Base of Operations: Jacksonville (Duval County), FL
First Coast Pro Clean LLC respects your privacy and is committed to protecting your personal data in accordance with the Florida Information Protection Act (FIPA, Fla. Stat. § 501.171), the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), and applicable federal privacy regulations.
1. Information We Collect
We collect information you provide directly to us when requesting service quotes, scheduling cleanings, or communicating with us, as well as automated tracking data from your visit to our website:
- Direct Identifiers: Name, service address, billing address, phone number, and email address.
- Service & Booking Data: Property square footage, bedroom/bathroom counts, access instructions (gate/lockbox codes), and specific cleaning preferences submitted via our BookingKoala portal.
- Payment Data: Payment transactions are securely processed via third-party PCI-DSS compliant processors (Stripe/BookingKoala). First Coast Pro Clean LLC does not store full credit card numbers or raw payment credentials on its servers.
- Automated Data & Tracking: IP address, browser type, device identifiers, and page interaction metrics collected via cookies, Meta Pixel, Meta Conversions API (CAPI), and Google Analytics.
2. How We Use Your Information
We use collected data solely for legitimate operational and commercial purposes:
- Scheduling, dispatching cleaning technicians, and fulfilling residential cleaning services.
- Processing financial transactions and sending automated receipts.
- Transmitting operational transactional updates (booking confirmations, arrival windows, completion alerts).
- Optimizing direct-response advertising campaigns on Meta Ads and search engines.
- Complying with municipal, county, and state legal obligations.
3. Data Sharing & Third-Party Service Providers
We do not sell, rent, or trade your personal information to third parties. We share data strictly with trusted service providers who assist in operating our platform, including:
- Service booking engines (BookingKoala).
- Payment gateways (Stripe).
- SMS/Email dispatch gateways (Twilio).
- Analytics and marketing attribution tools (Meta, Google).
All third-party vendors are bound by strict confidentiality agreements and data security standards.
4. SMS & Mobile Communications (Florida Mini-TCPA & A2P 10DLC Compliance)
By providing your phone number and submitting a booking or contact form, you consent to receive SMS communications regarding service updates, appointment reminders, and promotional offers from First Coast Pro Clean LLC.
- Non-Sharing Guarantee: Mobile information will not be shared with third parties or affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Opt-Out: You may opt out of SMS communications at any time by replying STOP to any text message. For assistance, reply HELP.
- Rates & Frequency: Message and data rates may apply. Message frequency varies based on your booking schedule and interaction with our platform.
5. Data Security & Breach Notification
We maintain technical and organizational safeguards to protect customer data. In the event of a security breach affecting Florida residents, First Coast Pro Clean LLC will comply with the notice mandates of Florida Statute § 501.171 by notifying affected individuals and applicable regulators as required by law.
6. Cookies & Tracking Opt-Out
You may disable cookies through your browser settings. To opt out of tracking by Meta Pixel or Google Analytics, you can utilize browser ad-blocking tools or adjust your privacy settings directly on those third-party platforms.
7. Contact Us
For questions regarding this Privacy Policy or your personal data, contact us at:
First Coast Pro Clean LLC
13475 Atlantic Blvd, Unit 8 Suite 1023 Jacksonville, FL 32225
Email: admin@firstcoastproclean.com
Phone: (904) 555-0199